They must be having a busy week at Bank of America since moving to the “new” short sale process because I am having MORE trouble getting files moving and getting answers than I was before! Seems to me that this new process was designed to make things easier and faster by allowing the negotiators at B of A to complete more than one task at a time instead of in a linear fashion as they were before. Something tells me that it’s not as great as it sounds.
So far I have had to escalate two files where I was not able to get an answer in the 2-business days turn time “required” from either the Negotiator or the Team Leader. And, interestingly enough, when I called the Short Sale Customer Care line I was told that the Team Leaders really don’t know what is going on in a file, they just monitor the Negotiators and make sure they are completing tasks – so, how is escalating to a Team Leader supposed to help me (the “valued” real estate “partner”) get an answer as two why my file has been stuck in “valuation” for more than month AFTER the BPO was done?
The answer to that question is – no one knows BUT Customer Care has requested a REVIEW and that is sure to get the file moving again in 24 to 48 hrs – 72hrs later – NOTHING. Wait. That’s not exactly right, the negotiator finally emailed me back to say “I have no answers but I can assure you the file has been escalated”… well, H_E_Double Hockey Sticks – I KNOW that, I am the one who escalated the file!
So…let’s see, the new process is obviously having trouble getting out of the starting gate. How about the new Paperwork Requirements…
Two Page Authorization which now requires the Agent License Number and signature – okay fine.
Buyer’s Addendum to show that Buyer is in now way affiliated with Bank of America or it’s subsidiary companies – more ARMS LENGTH stuff… fine.
Licensee Certification – now here’s where things get interesting. This is the document that is going to cause all kinds of arguments from agents, attorneys, e&0 companies and even homeowners and quite frankly… it should.
I could go on here but I think it’s been said pretty well by Ron Ballard, the California Short Sale Lawyer(TM). Not sure about you but, as a parent, I have often remarked that I’m “Not a Mind Reader, Ya Know!” … so if I can’t do it at home… not sure how I will do with the monster now known as BANA.















































